<p>1. Can you go to the Help -> About menu, and give the exact version. Does it say 1.9.1 or 1.9.2 or something else?</p>
<p>2. Are you on Windows XP, Windows 7, Ubuntu, Mac OSX, something else?</p>
<p>3. Can you confirm that you added a single video file to the order of service, saved it, and the service size was empty? Please could give the full path of both the service filename and the video filename.</p>
<p>Thanks.</p>