Display crash and leads to blue screen on Vista

yoppy.chia

Hi all,

I am using:

OpenLP 2.0.1

TOSHIBA Satellite A300 PSAGCE-0D500PDU
System Serial Number: 49388962Q

Windows Vista Home Premium Service Pack 2 (build 6002) 32bit Install Language: English (United States) System Locale: Dutch (Netherlands) Installed: 28-7-2009 15:11:55 ATI Mobility Radeon HD 3470 [Display adapter] LG Philips LP154WX4-TLC8 [Monitor] (15,4"vis) I have no idea what action has triggered, I got the display crashed and the OS turned into blue screen. I have copied these files suggested by Windows error notification: C:\Windows\Minidump\Mini022413-02.dmp C:\Users\ICFoperator\AppData\Local\Temp\WER-150790-0.sysdata.xml C:\Users\ICFoperator\AppData\Local\Temp\WERA40B.tmp.version.txt Is there any way to attach those files in the thread, so anybody can inspect what goes wrong. Any help are very appreciated since I really like using OpenLP. Hope this issue can be solved soon.

yoppy.chia

And this is additional from the error notification dialog-box.

Problem signature:
  Problem Event Name:    BlueScreen
  OS Version:    6.0.6002.2.2.0.768.3
  Locale ID:    1043

Additional information about the problem:
  BCCode:    116
  BCP1:    870C7510
  BCP2:    9022EC2A
  BCP3:    00000000
  BCP4:    0000000D
  OS Version:    6_0_6002
  Service Pack:    2_0
  Product:    768_1

Files that help describe the problem:
  C:\Windows\Minidump\Mini022413-02.dmp
  C:\Users\ICFoperator\AppData\Local\Temp\WER-150790-0.sysdata.xml
  C:\Users\ICFoperator\AppData\Local\Temp\WERA40B.tmp.version.txt

Read our privacy statement:
  http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409

raoul

I am guessing that this is probably caused by your display drivers. The information you have supplied here is not doing to help us. Please run OpenLP with debug logging, and then send us the log file.

You can find instructions for how to do that in our Frequently Asked Questions: http://wiki.openlp.org/OpenLP_2_Introduction_and_FAQ#Something_has_gone_wrong.2C_what_should_I_do_to_help_get_it_fixed.3F

GrahamM

I'm no expert on OpenLP, but as Raoul suggests, it looks to be an issue with your display drivers. The bluescreen with a bug check code (BCCode) of 116 means that the display driver had to be reset and failed to respond to the OS. It might be worth checking to see if there are any updated Toshiba graphics drivers. For your system, the manufacturer's drivers page is here - It's worth checking to see if those are newer than the version you currently have installed.

yoppy.chia

Hi Raoul and GrahamM,

Thanks very much for your suggestion. The driver seems to be old. I have tried to install new driver.

Let see whether it happens again. Because the error happens quite rarely. But when it happens during the service, I am really terrified.