PowerPoint 2016 not working after 2.4

jfunk7997jfunk7997
in General Support
Hello everyone, so we upgraded to 2.4 this last weekend and we are no longer able to use pptx files in openlp anymore. When triggered it will flash the first slide for a second then PowerPoint 2016 will crash. For now we just have it running separately and using show desktop but it's one more thing to confuse volunteers. Any help would be greatly appreciated.
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Comments

  • jabenrothjabenroth
    I posted about another 2016 issue for us it doesn't crash but it won't run the slides through OpenLP, we have to click on the menu bar and select PP and let it run then change back to OpenLP. I do know that when we updated to office 2016 we had to a complete unistall of the old office before the new version would run right.
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  • PaulRPaulR
    Curiously, I am using Powerpoint 2016 Professional Plus on Windows 10/OpenLP2.4  and don't see any of these problems.
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  • FlangehedFlangehed
    I'm having this issue at the moment.  PPoint seems to crash when the slides are loaded, briefly flashing the first slide. Any ideas on a workaround?
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  • raoulraoul
    Maybe try repairing your PowerPoint installation? I don't use Windows so I can't tell you how it's done, but I remember from a document I read that you can go into the installer again and choose "repair". @Azaziah can you help here?
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  • AzaziahAzaziah

    Hey!

    In Jabenroth’s case it seems like OpenLP was maybe confused by multiple installations.

    jfunk7997PaulR  Sorry for the trouble, PowerPoint seems to be working for me as well, think we need some more details to find out what’s going on, here’s a set of details that may prove to be helpful:

    a)       Could you share the file which causes OpenLP to crash?
    b)      Could you share us OpenLP debug log? https://manual.openlp.org/troubleshooting.html
    c)       Could you export your OpenLP settings and share them? To do this, go to “File” menu, then  “Export” > “Settings”
    d)      Which version of Windows 10 are you using? 32 or 64 bit? What processor? This information can be found from “System” or “About your PC” in the Windows search. Note: Please don’t share your Windows Product ID. The information you seek should look something like in the attachment.
    e) Maybe record a video and show us how to re-produce the bug or describe it step by step?

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