Remotes and web remote not working

Version of OpenLP
2_4_6
Operating system
Windows 7
I have both versions of the Android remote and have tried the web remote in both Chrome and the Samsung browser. I can get the web remote to load the interface but no content. I have tried to load an alert to see if there was a connection and it never appeared. What am I doing wrong? I checked the IP address and port and they both match. 
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