A video loaded into OpenLP won't play when the .onz file is reloaded!

edited June 2017 in Troubleshooting
When we load a video into an OpenLP 'service script' (if that's the correct term) file, it plays ok, but when the file is closed and re-opened (whether OpenLP is also closed and re-started or not), it doesn't, necessitating removing the video and re-adding it. If it's a matter up upgrading OpenLP, fine, but any other suggestions? [Note: I can't remember the exact OpenLP version installed - need to check]

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