Problem opening and shutting down OLP & Others
I have problem 8 times out of 10 starting and shutting down OLP. I have re-installed the software without a cure. When I start the software, I often just get the OLP logo in the middle of the screen/projector, static without anything further happening, until I invoke task manager to end task and/or re-start the computer by few times. Also sometimes when trying to close/exit OLP, most of the times it doesn't exit, and the OLP main menu stays static on the screen, again until I invoke task manager to end task and/or re-start the computer. The laptop is a very new machine too with Win 10.
The other issue I have is about not being able to successfully transfer/copy my loaded media (videos) and images (basically pictures and slides of still images, from one computer to another, and for them to show up/display on the 2nd computer. I used the OLP "Open data Folder" option under tools menus to transfer the media and images over but still didn't work - keeps saying "the file/the following images no longer exist on ....(the original named drive/directory from where it was copied/created). I even replicated the folder/drive on the 2nd computer from the first computer, and copied all the images/media into the drive/folder..but still not working. Any help appreciated.
The other issue I have is about not being able to successfully transfer/copy my loaded media (videos) and images (basically pictures and slides of still images, from one computer to another, and for them to show up/display on the 2nd computer. I used the OLP "Open data Folder" option under tools menus to transfer the media and images over but still didn't work - keeps saying "the file/the following images no longer exist on ....(the original named drive/directory from where it was copied/created). I even replicated the folder/drive on the 2nd computer from the first computer, and copied all the images/media into the drive/folder..but still not working. Any help appreciated.
Comments
- Find and upload your log file. To find your log file, open File Explorer and in the address bar at the top put in the following and press Enter: %AppData%\openlp\
- The problem might be related to Windows itself, so let's have a look at the Windows Logs. Press the start button and type Event Viewer, and the first thing listed under Best Match should be a Desktop App called Event Viewer. Open that up (be patient - it can take a while for Windows to parse through everything).
EDIT - I'm not sure if this is related to your issue or not, but I've noticed that on Windows 10 if I try to shutdown the computer immediately after closing OpenLP, I'll get an error message about OpenLP trying to access an invalid memory location. I suspect that OpenLP is doing some shut down behavior of its own, and shutting down the computer itself is interfering with that. But I haven't noticed any other problems or errors, so I haven't been worried about it.That will take you right to OpenLP's data location on Windows, and you want the file there named openlp.log
You could copy & paste the contents here or (better) upload it as an attachment.
Navigate to Windows Logs -> Application and look for any Error entries (they have a red ! icon). Click on them, and see if they're related to OpenLP. If so, copy the text of the General tab & paste it into your forum update. There may be several errors, but we'd only need a couple of each "type".
The other place to look in Event Viewer is Windows Logs -> System. Just like before, look for any errors. These won't necessarily say OpenLP on them, but if they occur at roughly the same time as any OpenLP errors, then it's a good bet they're related. Just like before, copy a couple of each "type" of error so we can get a feel for the problem.
Find attached logs of errors under Event Viewer as you have suggested. Thanks
Find attached logs of errors under Event Viewer as you have suggested. Thanks
Why can I not see the document I attached!!???,,,hence I tried to post it again...but still cannot see the attached document, hope others can see it.
Anyway, @olaleye1962, email them to me and I'll take a look. Click my user name to go to my profile page where you'll find my email listed near the top (small text, look close).
I've changed the way the forum does uploads. Use the "Attach a file" link to upload a file. The previous system worked, but you had to drag and drop the file into the editor box after uploading in order for it to show up in the post (unintuitive, I know).
@olaleye1962, try re-attaching your files again using the above method.
Faulting module name: python34.dll, version: 3.4.4150.1013, time stamp: 0x5676f342
Exception code: 0xc000041d
Fault offset: 0x00121a08
Faulting process id: 0x2bfc
Faulting application start time: 0x01d47ddea4ee3556
Faulting application path: C:\Program Files (x86)\OpenLP\OpenLP.exe
Faulting module path: C:\Program Files (x86)\OpenLP\python34.dll
Report Id: ed15727f-f292-48c7-91c1-ce2d1ca76652
Faulting package full name:
Faulting package-relative application ID: