Media Timer Not Showing

Hi all. Hope somebody may be able to help. We're running OpenLP 2.4.6 on Windows 10 with System set as the default media player, Webkit second and VLC not installed. When hovering over a media item in the service manager we don't get the 'Length' description that the manual says we should nor when right-clicking on the item do we get the 'Start Time' option. Please, any suggestions as to why this may be? Many thanks in advance.

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