Use Microsoft’s Windows Installer Cleanup utility to remove traces of previous installations. This utility does not remove files installed by the installation, which may need to be removed manually.
Ensure the user account has administrative privileges to install software
If you are running your installation on a Windows machine, you are more likely the administrator of your computer. Follow these steps to confirm administrative rights on your computer:
If you are installing the application on to a Windows 7 or Windows Vista computer, the user name specified in the Run As option should be the default Administrator (username should be Administrator) and not any other member of the Administrator group.
Resolve machine-specific issues
To check your hard disk space, follow the instructions given below:
If you are certain of having enough space to install the software on your computer, something else is causing the error.
To clean the temp directory, follow the instructions given below:
To clean your Temp directory, you first need to determine its location on your hard drive. Delete the contents of the directory either using a MS-DOS command or using Windows Explorer. To determine the location of the Temp directory:
For User Temp files:
For System Temp files:
To delete the contents of the Temp directory:
Choose one of the following methods to delete the contents of the Temp directory.Note: Do not delete the Temp directory itself. Delete only the files and folders in the directory as follows:
Using a MS-DOS command
For example: deltree /y C:\\Windows\\Temp\\*.* temp_directory_location is the location of the Temp directory.
Using Windows Explorer
To unlock a certain file on the machine:
Resolve Common Windows Installer issues
Refer to the Microsoft Knowledge Base to resolve issues related to Windows Installer.
Make sure to kill the related processes.
The processes, files or browsers associated to the software can interrupt deployment if they are active. so, it is recommended to kill them manually before deployment or perform the deployment during system startup.
Resolve application-specific errors
These are MSI application specific errors. For example, some applications require a user profile to install. If you have not specified any user in Run As option, try installing the application as a different user.
If you still cannot resolve, try enhancing the logging to identify the problem. Select the "Enable Logging for troubleshooting" option while adding the package and check the logs for any msi based application specific errors. Steps to "Enable Logging for troubleshooting" would include:
Then modify the defined configuration.
For accessing the logs, go to the following location on the client machine:C:\\programFiles\\DesktopCentral_Agent\\logs\\
Log name will be in the format <some number_packageName.log>
Read the logs to understand the error type and follow the appropriate resolution explained in the earlier sections.
In case you are not able to troubleshoot the error, then contact the support team with the following details:
Applies to: Software Installation, Software Installation failure, Remote Software Distribution, Deployment Status
Keywords: Software Installation Failure, Deploy Software, Fatal Error, Deployment Status
Here are some of the steps that you can try to resolve the Fatal Error.