Remote connection

Cannot get Remote to work from iPad or iPhone, App or Browser is the same. Pc is Windows 10. Firewall open for app and port. Same network. Just times out trying to connect.

Also the following error appears in Event Viewer.
Faulting application name: OpenLP.exe, version:, time stamp: 0x00000000
Faulting module name: python34.dll, version: 3.4.4150.1013, time stamp: 0x5676f342
Exception code: 0xc000041d
Fault offset: 0x00121a08
Faulting process ID: 0x7588
Faulting application start time: 0x01d3e472ba4bbb08
Faulting application path: D\OpenLP\OpenLP.exe
Faulting module path: D\OpenLP\python34.dll
Report ID: 4e86119f-509f-4536-9ee5-d42c1ea8ef93
Faulting package full name: 


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