Video problems

edited September 2019 in Troubleshooting
Hi, I am having trouble running an mp4 video clip in the media folder of openlp.  The video works well in VLC but I had to disable the hardware accelerated decoding. In openlp the sound is OK but the picture is pixelated.  The only player selected is VLC.  I am running ubuntu 18.04 on a toshiba laptop.
Any suggestions on how to solve this problem.
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