Remote Sees but won't control?

Hi! The projection laptop uses Windows 10-Home version.  The Open LP version we are trying to use is 2.4.6.  The remote app for Android will see the service once I open the service, HOWEVER, I cannot control the service from the remote.  It makes no sense.  I have been thru all of the forum threads and help articles I can find to no avail.  
I have verified that the Firewall allows OpenLP to access the computer.  The remote plugin is activated within the program on the computer.  I don't understand why my phone, or rather, "the remote" will see the service, but won't communicate with it.  Is there a fix for this or are we just out of luck?

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