First Time WIzard cannot detect internet

docarchy · October 2016

As was reported last year here: https://forums.openlp.org/discussion/2664/first-time-wizard-cant-detect-internet I am getting an error saying no network detected when running the First Time Wizard. That thread said it was a server issue. So I guess there is nothing I can do at this point except to wait until it's fixed?

raoul · October 2016

Firstly, that forum post is from over a year ago, so I don't think it is related, and secondly, the server is up, so I'm not sure what your issue is. Have you gone through the Troubleshooting section in the manual? Do you have a log file?

https://manual.openlp.org/troubleshooting.html

docarchy · October 2016

I did a google search on the error and that was the only hit I got that matched.

Did a search on Launchpad and not seeing any bug similarly reported.
I'll go ahead and submit a ticket along with a log file.

docarchy · October 2016

I sent in a ticket raoul. From the openlp log file, it looks like it had trouble verifying the SSL certificate, of the openlp.org site, when retrieving the configuration file. Anyways, will let you get looking at it.

raoul · October 2016

Just got your mail in our support system. I've tested the SSL certificate using an extensive testing suite, and apart from some minor issues that won't affect a browser or OpenLP, there's nothing wrong with our certificate. I'm not sure why you're getting this error.

docarchy · October 2016

I opened the url in the browser (firefox) just fine, so I'm not sure the reason either.
Guess I'll work without the wizard.
If you need anymore info to assist figuring this out, let me know.

Azaziah · October 2016

Sad to hear about the trouble ;(

It is also possible that your firewall or antivirus is blocking the internet for OpenLP.
Windows firewall probably asked on first launch if you want to allow OpenLP, are you sure you did?

Hopefully everything else works as expected!

docarchy · October 2016

I'm almost confident that I plugged a hole through the firewall. I was using Windows Firewall in Windows 10. I added openlp to the firewall settings. I also tried turning off the firewall just in case.

I am a long time user of openlp. I just got a new system and reinstalling the programs, including openlp. So openlp is working perfectly fine other than this hiccup on installation.

peter3m · June 2022

Hi

I am attempting to be a new user of OpenLP.

I managed to download the portable version fine. I have installed the program without errors. I run the first time wizard and receive a network error. It tells me I have no internet connection but this is patently false. I have checked the firewall settings in Windows 10 Defender Firewall and OpenLP is listed with a tick in the checkbox for both Public and Private.

Has anyone in the community been able to sort out this problem which seems to be a relatively common issue.

raoul · June 2022

Try visiting https://get.openlp.org in a Microsoft browser, like Edge. My guess is that you're running into this issue: https://openlp.org/blog/2017/02/20/windows-and-ssl

First Time WIzard cannot detect internet

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