Won't open after upgrade to 2.0.4

jgallant1990 · April 2014

Couldn't find any other threads on the topic. After upgrading to 2.0.4 my open lp won't open on osx mavericks - at all. Have reinstalled after deleting app and all associated files with no change, please help, very frustrating!

raoul · April 2014

Have you disabled GateKeeper?

jgallant1990 · April 2014

Hi Raoul

Yes, I previously had it on the Mac App Store and Identified Developers option, but was manually allowing non signed apps. I turned it off to try to get open lp to open, but no luck.

raoul · May 2014

We have another user with this issue, but we've been unable to reproduce it on our side. Can you paste a log file for us please?

http://wiki.openlp.org/OpenLP_2_Introduction_and_FAQ#Troubleshooting

jgallant1990 · May 2014

When I followed the instructions on this page http://wiki.openlp.org/OpenLP_2_Introduction_and_FAQ#I.27ve_been_asked_to_email_a_debug_log.2C_where_do_I_find_this.3F to open in debug mode, the software opened first time (I omitted the '-1' text in terminal as it returned "error: no such option : -1"

I will keep testing!

jgallant1990 · May 2014

Trying to open the application normally still causes the same result, here is the log from when it actually worked, I don't know how to provide a log of it not working because it worked when I tried from terminal! http://pastebin.com/scExxKVh

jgallant1990 · May 2014

Just a note that previous versions no longer open since 2.0.4 stopped working

raoul · May 2014

It's a -L, not -1, but a lowercase L.

springermac · May 2014

Can you run "xattr -l /Applications/OpenLP.app/" and post the output?

jgallant1990 · May 2014

Ok, running ./openlp from the mac os folder from terminal and this text was returned:

http://pastebin.com/FXy4RGQt

Trying to run xattr -l /Applications/OpenLP.app returns this: com.apple.quarantine: 0021;5360325f;Google\x20Chrome;DB833B14-311F-4875-BEAD-9670D18A38F6

Here is the most recent log file:

http://pastebin.com/9rQVfKcP

Hope this is helpful, thanks for the support.

springermac · May 2014

Can you try running "xattr -d com.apple.quarantine /Applications/OpenLP.app/" and then try launching OpenLP again by clicking on the icon?

jgallant1990 · May 2014

That worked, do you need me to post anything?

jgallant1990 · May 2014

I do get a prompt everytime it opens now asking for firewall access

jgallant1990 · May 2014

Here is the latest log: http://pastebin.com/kNxBzGjK

raoul · May 2014

Is there a way you can "allow always" for the firewall prompt?

jgallant1990 · May 2014

Didn't give me the option, but it's a bug I've seen previously in programmes like iTunes so I wouldn't worry too much. I went in to the firewall, deleted open lp and readded it to manually allow but had no joy there either.

springermac · May 2014

Can you try deleting OpenLP and copying it again from the dmg? Then run "xattr -l /Applications/OpenLP.app/" before and after trying to open OpenLP and post the outputs.

jgallant1990 · May 2014

sure. will that delete my library or leave it untouched?

springermac · May 2014

It won't delete your library as that is stored in a different location.

jgallant1990 · May 2014

Before opening app: joes-mbp:~ Joe$ xattr -l /Applications/OpenLP.app/

com.apple.quarantine: 0001;53289cb9;Google\x20Chrome;9046D19C-3616-4234-A2B5-39B11BF700B2

After:

joes-mbp:~ Joe$ xattr -l /Applications/OpenLP.app/

com.apple.quarantine: 0001;53289cb9;Google\x20Chrome;9046D19C-3616-4234-A2B5-39B11BF700B2

looks the same to me, and the app didn't open, just bounced in the dock as before

springermac · May 2014

What setting is GateKeeper set at?

jgallant1990 · May 2014

Allow from anywhere. Tried again with same result.

Before:

com.apple.quarantine: 0001;53289cb9;Google\x20Chrome;9046D19C-3616-4234-A2B5-39B11BF700B2

After:

com.apple.quarantine: 0021;53289cb9;Google\x20Chrome;9046D19C-3616-4234-A2B5-39B11BF700B2

After force quitting (still just bouncing) it returns the same.

springermac · May 2014

Can you try running "open /Applications/OpenLP.app/"?

jgallant1990 · May 2014

Tried it, bounces and doesn't open. Does nothing to the log file, returns nothing in terminal.

springermac · May 2014

If you run "xattr -l /Applications/OpenLP.app/" and take the first block of output e.g. 0001; or 0021; and replace the third number with 6 e.g. 0001; would be 0061;. Then run "xattr -w com.apple.quarantine <your modified string with quotes>" e.g. "0061;53289cb9;Google\x20Chrome;9046D19C-3616-4234-A2B5-39B11BF700B2" and try running "open /Applications/OpenLP.app/" again.

jgallant1990 · May 2014

Ran as you said, here is the modified line that I ran:

xattr -w com.apple.quarantine "0061;53289cb9;Google\x20Chrome;9046D19C-3616-4234-A2B5-39B11BF700B2"

On opening it's still bouncing in the dock

Won't open after upgrade to 2.0.4

Comments